The queue management system provides live waiting time to passengers on display screens installed at various places like check-in hall, arrival pier junction, security check areas, immigration, etc. inside the terminal.
The move has come at the backdrop of COVID-19 outbreak to enhance social distancing at various passenger touch point areas of the airport.
DIAL has installed over 500 sensors at all eight departure entry gates of Terminal 3, all check-in rows, domestic and international security check areas, emigrations in Departure level. While in Arrival level, sensors have been installed at Immigrations area for domestic-to-international transfer area of Delhi Airport.
Based on images, computed directly by the ceiling-mounted sensors, passengers (seen as a dot on the mobile and other screens) are counted and tracked anonymously. The system receives data streams from the sensors and provides airport operators with valuable Key Performance Indicators (KPIs) such as waiting time, process time and passenger throughput etc.
The KPIs are visualized on an intuitive dashboard, enabling airports to quickly identify crowded areas and bottlenecks. The system's intuitive and comprehensive user interface offers real-time insights on every process point for improved passenger flow management.